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Cathy Nagle Ervin is a seasoned professional specializing in the training and coaching of individuals within the retail marketplace. With over 30 years of experience in the industry, Cathy has developed a deep understanding and an extensive expertise what it means to become an effective and efficient retail employee. With that, Cathy brings considerable training and coaching knowledge to every training session that she is involved in, ultimately transforming employees into well-trained and well-versed retail associates.

As a certified employee trainer and coach, Cathy works with other retail organizations to train them on best practices within the industry. Through intensive online or in person sessions, Cathy endlessly works to ensure that her clients understand just how to perform most effectively and efficiently in a retail environment.

Further speaking to her professional experience, Cathy also received another certification from the International Council for Certified Online Training Professionals, effectively solidifying her standing within the industry.

Throughout her professional career as a trainer and coach, Cathy has demonstrated tremendous success by helping to train tomorrow’s next wave of retail workers to be more effective and more efficient workers. In addition, Cathy works to ensure that her trainees are engaged when they get to work, allowing them to better connect with their fellow employees and potential customers and clients in a marketplace that is becoming more and more focused on the experience of the consumer.

Cathy has presented at national conferences and webinars for the Museum Store Association and Public Lands Alliance. She currently serves as Secretary for the Board of Directors of the Museum Store Association.

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